Privacy Policy
PureWash Pressure Cleaning ("PureWash," "Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how information is collected, used, shared, and protected when you visit the website, request services, contact the business, or enroll in one-time or monthly bin cleaning services.
Information Collected
PureWash may collect information that you voluntarily provide, including your name, phone number, email address, service address, billing details, and any message or scheduling details you submit through forms, text, email, or checkout.
PureWash may also collect basic website and device data such as IP address, browser type, pages viewed, referral sources, and approximate usage analytics if analytics or website tools are installed.
How Information Is Used
- Respond to inquiries and provide quotes.
- Schedule, perform, and manage services.
- Process payments and recurring subscriptions.
- Send billing, service, scheduling, and account communications.
- Maintain records, resolve disputes, and improve service operations.
Payments
Payments may be processed through third-party payment providers such as Stripe. When you pay online, payment information may be collected and processed by the payment processor under its own terms and privacy practices. PureWash does not intentionally store full credit card numbers on its own website unless explicitly provided through a secure processor workflow.
Sharing of Information
PureWash does not sell personal information. PureWash may share information only as reasonably necessary with service providers such as website hosts, payment processors, communication tools, scheduling tools, or legal/compliance providers in order to operate the business.
Cookies and Tracking
If cookies, analytics, or similar technologies are used on the website, they may be used to improve site functionality, understand traffic, and support website operations.
California Privacy Notice
If you are a California resident and want to request access to, correction of, or deletion of personal information held by PureWash, you may contact:
Email: aiden@purewashpressure.com
Phone: (949) 304-7963
PureWash does not sell or share personal information for cross-context behavioral advertising based on the current business model described here.
Data Security
PureWash uses reasonable administrative and operational measures to protect information, but no method of transmission or storage is guaranteed to be completely secure.
Data Retention
PureWash may retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices
You may request updates to your contact information, ask questions about data held by PureWash, or request deletion where applicable by contacting PureWash at the email or phone number listed above.
Changes to This Policy
PureWash may update this Privacy Policy from time to time by posting an updated version on the website. Continued use of the website or services after changes become effective means you accept the updated policy.
Terms of Service
These Terms of Service govern your access to and use of the PureWash Pressure Cleaning website and any related requests, bookings, communications, one-time services, or monthly services offered by PureWash. By using the website, requesting services, making a payment, or enrolling in a monthly plan, you agree to these Terms of Service.
Services
PureWash provides exterior cleaning services, including bin cleaning and other pressure washing services offered from time to time. Service availability, route timing, prices, and service areas may change without notice.
Quotes and Pricing
Quotes may be provided based on information supplied by the customer. Final pricing may change if the actual condition, size, number of bins, access issues, travel distance, or scope of work differs from the original request.
Website Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false requests, or use the website for unlawful purposes.
Payment Terms
Payments for one-time services may be due before service, at booking, on completion, or as otherwise stated at checkout or in writing. Subscription and recurring payment terms are governed by the Monthly Subscription Terms below and by the separate service agreement if applicable.
Refunds
Refunds are not guaranteed and are handled according to the applicable service policy, plan terms, and any written agreement. Courtesy adjustments or credits may be offered at PureWash's discretion.
Third-Party Services
The website may use or link to third-party tools or services, including payment processors and hosted checkout pages. Those third parties may operate under their own terms and privacy policies.
Disclaimer
The website and all content are provided on an "as is" and "as available" basis without warranties of any kind to the fullest extent permitted by law.
Limitation of Liability
To the fullest extent allowed by law, PureWash is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, service booking, or service performance. Any direct liability will be limited to the amount paid for the specific affected service unless law requires otherwise.
Governing Law
These Terms of Service are governed by the laws of the State of California. Venue for disputes will be Merced County, California, unless applicable law requires otherwise.
Updates
PureWash may revise these Terms of Service by posting updated terms on the website. Continued use of the website or services after updated terms become effective means you accept the revised terms.
One-Time Service Terms
These One-Time Service Terms apply to one-time bin cleaning and one-time pressure washing services booked through the website, by text, by email, by phone, or through a payment link.
Scope of Service
One-time service includes only the service purchased or quoted. Bin cleaning generally includes interior and exterior cleaning, deodorizing, and sanitizing of eligible bins. Pressure washing services include only the areas specifically agreed to in the quote or invoice.
Customer Preparation
You must provide safe and clear access to the work area and remove prohibited materials, hazards, and obstructions before service. For bin cleaning, bins must be accessible and free of hazardous materials, chemicals, wet paint, medical waste, construction debris, human or animal waste, or other unsafe contents.
Missed Appointments
If PureWash arrives and cannot perform service because access is blocked, bins are unavailable, the site is unsafe, or the scope materially differs from what was booked, PureWash may reschedule, refuse service, or charge a service call or cancellation fee if disclosed at booking.
Scheduling
Service dates are estimates unless a firm appointment window is confirmed in writing. Weather, equipment issues, holidays, route changes, and unsafe conditions may require rescheduling.
Payment
Payment for one-time services is due as stated in the quote, invoice, or checkout. If an online payment fails or is reversed, PureWash may pause follow-up service, seek updated payment, or pursue collection of unpaid balances where permitted by law.
Refunds and Credits
One-time services are generally non-refundable once completed, except where required by law or approved in writing. If PureWash determines that a service issue occurred due to Company error, a re-service or credit may be offered at Company discretion.
Damage and Pre-Existing Conditions
PureWash is not responsible for pre-existing damage, brittle plastic, cracking, fading, stains, loose parts, manufacturer defects, or conditions caused by age, normal wear, sun exposure, prior handling, or unsafe materials.
Monthly Subscription Terms
These Monthly Subscription Terms apply to recurring monthly bin cleaning services purchased through the website, by payment link, or through a separate written or electronic service agreement.
Automatic Recurring Billing
By enrolling in a monthly plan, you authorize PureWash and its payment processor to charge your payment method automatically each month for the selected subscription plan until you cancel or pause according to these terms. Billing will occur on the same day each month as the original signup date, unless otherwise stated in writing.
Service Frequency
Monthly subscriptions generally include one service per month for the selected number of bins.
Customer Access Requirements
Bins must be visible, accessible, and safe to clean by 8:00 AM on the scheduled service day. If bins are not available, are blocked, overloaded, or contain prohibited materials, the service may be marked as missed and the monthly charge may still apply.
Failed Payments
If a recurring payment fails, PureWash may retry the charge, request updated payment information, pause or suspend service, and charge any lawful returned-payment or late fee if previously disclosed.
Pause Policy
You may request to pause monthly service for up to 2 consecutive months by text or email before the next billing date. Service automatically resumes at the end of the approved pause period unless otherwise approved in writing. Pause requests are limited to 3 times per calendar year unless PureWash approves an exception.
Cancellation Policy
You may cancel your monthly subscription by giving at least 7 calendar days' notice before your next billing date. Cancellation requests must be submitted by text or email and must include your name, service address, and preferred cancellation date. If notice is given fewer than 7 calendar days before the next billing date, the next charge may still process and cancellation will take effect in the following billing cycle.
No Automatic Cancellation From Non-Use
Failure to make bins available or failure to use one scheduled service does not automatically cancel the subscription.
Pricing Changes
PureWash may update monthly subscription pricing, included services, or plan terms by giving at least 15 days' advance notice before the change takes effect.
Agreement Priority
If you separately sign or accept a PureWash Monthly Subscription Service Agreement, that agreement controls to the extent it is more specific than these website terms.
Refund Policy
One-Time Services
Completed one-time services are generally non-refundable. If there is a service issue caused by PureWash, the preferred remedy is re-service or service credit, not cash refund, unless otherwise required by law.
Monthly Services
Monthly subscription charges are generally non-refundable once the billing cycle begins, except where required by law or approved in writing.
Missed Service by Customer
No refund or credit is required when service cannot be completed because bins or service areas were inaccessible, unsafe, blocked, or not properly prepared by the customer.
Missed Service by PureWash
If PureWash misses a scheduled service because of Company error, PureWash may reschedule the service or issue a credit at its discretion.
Reporting Issues
Service concerns should be reported within 48 hours of the service window by phone, text, or email.
Contact Information
PureWash Pressure Cleaning
Aiden Galaviz
Phone: (949) 304-7963
Email: aiden@purewashpressure.com